CobraCo FB6500 Black Iron "Moon & Stars" Fire Tub with Screen and Cover

Reviews of CobraCo FB6500 Black Iron "Moon & Stars" Fire Tub with Screen and Cover

1.) Box was missing one leg - very poor customer service in response
Reviewed by: C. West
Rating:
Fire Tub box was missing one leg when opened - emailed company via their webpage (CoBraco belongs to Woodstream) asking for the third leg to be shipped. Their response is below (with personal info removed) - they would rather have me go to the trouble of shipping the entire tub back to them for full replacement than to send a simple third leg - I think they just want to avoid sending a simple third leg:

From: "Engle, Carol"

Woodstream Corporation is known for its long history of providing high-quality products. We regret that you received something that does not meet that standard. We appreciate that you took the time to notify us of the issue and we'll use the feedback in our quality control process. We want our consumers to be satisfied with their purchase.



We were attempting to secure the part you needed. However, replacement legs are not available as a replacement part. We would be able to send a replacement fire tub to you. To proceed, we will need to have a copy of the order placed through Amazon and the fire tub itself returned to us. We would provide a UPS tag for the return shipment.



Would you be able to scan or forward the order receipt to us?



Best Regards,



Carol Engle

Consumer Care Representative

Woodstream Corporation

69 North Locust Street

Lititz, PA 17543

Ph:

Fx: 800-800-1770

Features of CobraCo FB6500 Black Iron "Moon & Stars" Fire Tub with Screen and Cover

Create a beautiful setting for a warm fire in your garden with the CobraCo Iron "Moon & Stars" Fire Tub. This wrought iron tub features four legs which raise the item slightly and allow it to rest on any fireproof, flat surface. Crescent moon and star cut outs around the tub create a soft glow, and the included screen top keeps the fire beautifully contained. The black color melds with any surrounding, and the durable powder coated finish on the frame will last for several seasons. The tub is finished with high temperature paint, to prevent it from rusting. Protect your tub from rain and snow with the included vinyl cover. To use, simply add the handle to the top of the screen, connect the four legs onto the tub with the included hardware, and place it on a flat, fireproof surface.

1.) Black finish;
2.) Die cut "moon & stars" design;
3.) Includes mesh protective screen;
4.) Vinyl storage cover included;
5.) Assembly required;

Package Height x Length x Width: 27.75 in. x 27.75 in. x 27.25 in.
Package Weight: 27.9 lbs.